What type of guarantee comes with the product?
- Major Home Appliances - 1 Year Parts / Labor Warranty included in the price with options to purchase extended coverage up to 3 years
- Televisions - 30 Day Exchange Warranty included in the price with options to purchase up to 2 years of extended coverage
- Pallets of Merchandise - As Is, No Warranty
- For extended warranty prices, click here.
Do appliances come with the manufacturer's original warranty?
- New in box and closeout appliances will come with the full manufacturer's original warranty
- Open Box and Scratch/Dent appliances will not come with the original factory warranty, but they will still come with a 1 year parts/labor warranty
Do TVs come with the manufacturer's original warranty?
Because we purchase liquidated product, we cannot guarantee that the TVs still have factory warranty, which is why we offer the options to purchase extended warranties if you prefer to have protection beyond 30 days. The average defect rate on all of the TVs that we sell is as low as 5%, which is even better than new in box product!
Do you offer delivery and installation services?
Yes. Both our Northwest Arkansas and Central Arkansas locations offer 3rd party local delivery services. Fees depend on the type of merchandise and distance of delivery. Please call the office nearest to you for rate quotes.
Are you open to the public, and is any type of membership required?
Yes, we are open to the public Monday through Saturday 9am-5pm. No special membership is required to purchase from us.
Do prices include sales tax?
No, local sales tax rates will be charged in addition to the sales price. We are legally REQUIRED to collect this sales tax unless you have a valid Sales and Use Tax Permit on file with us that (1) shows your state seal and (2) states that you are purchasing our merchandise with the intent to resell it.
Do you offer refunds?
No, we do not offer refunds. Exchanges and store credits only.
Is layaway or financing available?
We currently do not offer layaway or financing options.
What forms of payment are accepted?
We accept cash or credit/debit cards (Visa, Mastercard, & Discover. We do NOT accept AmEx). We do NOT accept checks of any kind.
For all other questions, please feel free to see our Terms and Conditions, or you can call the warehouse nearest to you and a local representative would be glad to help.